Frequently Asked Questions
La Peruca
Our service for you: Three wigs to view, free shipping and orders on prescription
At [Your Company Name] we want to provide you with the best service possible and make purchasing your perfect wig as easy as possible. Here are some of our special services:
- Three wigs to view : We know how important it is to find the right wig. That's why we offer you the option of ordering up to three wigs to view. This way you can try out different models in the comfort of your own home and choose the perfect wig for you.
- Free shipping : We offer free shipping for all our orders (in Germany). Whether you order just one wig or three to view, we will cover the shipping costs for you.
- Prescription Orders : We also accept prescription orders. If you need a wig for medical reasons, just send us your prescription and we will take care of the rest.
- Orders by email and phone : You can conveniently place your orders by email or phone. Our friendly customer service team is available and happy to help you.
- E-Mail : info@laperuca.de
- Phone : 030 89409449
We look forward to helping you find the perfect wig!
orders
We are a prequalified contractual partner of the health insurance companies!
If your doctor has prescribed a wig for you, you can redeem it with us at any time.
We will be happy to take care of the entire billing process with your health insurance company for you!
Wigs are medical aids in the sense of the Social Security Code. If you suffer from hair loss due to illness and need a hair replacement, you can usually get your wig on prescription. A doctor can issue you with the prescription.
1. You choose one to three wigs from our extensive range and order them using the payment method "Cash payment - Wig on prescription".
2. You will receive your desired wigs conveniently delivered to your home.
3. Once you have decided on a wig, send us back the models you do not want to keep. Please enclose the return label on the Enclose the original prescription signed on the back .
4. As soon as we receive the signed original prescription, we will take care of the billing with your health insurance company!
5. If there is a difference in the amount because your chosen hair replacement exceeds the costs approved by your health insurance company, you will receive a separate invoice from us for the additional payment amount.
Shipping within Germany is free for orders over 25€.
Shipping is neutral .
The prices stated on the product pages include statutory VAT and other price components.
Deliveries are only possible to delivery addresses in Germany and EU countries and Switzerland.
Delivery is exclusively via DHL.
Shipping to EU countries as well as to Liechtenstein, Norway and Switzerland costs a flat rate of €10.00.
If you decide to purchase a wig from a delivery on approval, we will be happy to cover the cost of returning the wig within Germany.
Please contact us regarding this matter.
If you are returning the entire item, please ensure you pay sufficient postage at your own expense. Returns without postage paid will not be accepted!
Please enclose the delivery note with the return shipment.
Please note that any labels or tags attached to the item have not been removed and that the original packaging is still undamaged.
Wigs and hairpieces have not been styled, dyed or cut, the article has no odors, makeup residue or other signs of use, otherwise we will have to rule out return due to hygiene reasons.
Of course, you can also pick up the wig personally from us at any time after consultation.
How do I choose the right wig
Unless otherwise stated for the individual women's models from Bergmann or Ellen Wille, all wigs have a standard size of 55 cm , which means they are ideal for head sizes of 54-56 cm . The models can be individually adjusted to the shape of the head using elastic bands in the neck area, making them very comfortable to wear!
Men's models are, unless otherwise stated, in the standard size 57/58 cm and can also be individually adjusted using elastic bands.
The head size or head circumference is measured at the level of the natural hairline (from the forehead over the neck back to the forehead).
If you have a lot of your own hair, it is best to use a wig net. Place the wig on your forehead at your own hairline and pull it back. Align the small feathers attached to the sides in front of the ear at the same height, then pull the wig down to the hairline in the neck area. The size of the wig can be changed in the neck area using the integrated stretch bands.
Hairdressing – done!